Before you purchase or use auto repair shop software, you should ask a few questions. As much as you want to pick the first software that you come across and immediately start using it, that’s not the best choice for your business. You need the software you use to maximize what you can get from it.
One of the things that can help you spot the best software to use is asking questions. The more questions you ask, the closer you can get to spot the best software to use. Just to help you in formulating questions to ask, consider the following:
What If I Am Not Happy With the Service I Receive?
You might have ordered software from the most popular and trusted developer, but that doesn’t mean it will work for you or that you will even like it. We all want to get the most for our money, and if you are not happy with the software, you can’t just sit back and say nothing.
Understanding the return policy before settling on software is important. That way, you will know what to do and how to handle things if you end up with something you can’t use.
How Many Devices Can Connect to the Software?
It’s important to ask how many devices you can connect to the software. Connecting as many as possible is a good idea if you want to maximize what you can get from it. Of course, you do not want your access to be limited to just a few devices, as you want yourself and all your auto shop staff can access it without problems. Some may require an additional fee for extra access, while some don’t. To make sure no one will get limited with access, ask.
Is There Someone Who Will Train Us to Use the Platform?
Since the software is new to you and your staff, it is vital to ensure everyone will be trained. This is true in the beginning, but you may also need updated training when changes are made to the software. What does continued support look like? How many people can be trained?
If you and your staff do not feel comfortable with the software, you will not use it, and that will be a waste of your time and money.
What Are the Payment Terms?
What payment terms does the software developer accept? Is this a one-time thing, or do you need to pay monthly, quarterly, etc.? Is there a separate fee for support? Can you send the payment using a debit or credit card? Do you need to issue a check? All these are important to know so you can be prepared. You would not want to use software that you do not have an idea of how much it will cost.
Conclusion
These questions are only a few of the questions you might need to ask to feel comfortable moving forward with auto shop management software. Before researching, and talking to developers, have a list of questions in hand. This will help your decision go smoother.
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